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Frequentis helps English Ambulance Trust transition to ESN

Matteo Natalucci Published 25 July 2017

Frequentis will assist the UK Ambulance Trust with its transition to the Emergency Service Network (ESN)


The Department of Health has picked  Frequentis to supply its LifeX integration platform as a replacement for the current Integrated Command and Control System (ICCS)  ahead of the introduction of the Emergency Services Network (ESN).

The Frequentis 3020 LifeX integration platform is a cloud-based ‘multi-media collaboration platform’ that will allow control room operators to communicate with ambulances using both the existing Airwave and future ESN systems.  Frequentis is also working with the Metropolitan Police Service (MPS) to prepare it for ESN.

With a capacity for holding almost 700 concurrent users, the 3020 LifeX system will be the largest ICCS in the UK. Hosted at Crown Hosting Data Centres, the platform is expected to provide a highly resilient national solution for all of the English Ambulance Trust control room operators, with an option for Scotland and Wales too. 

This new system will allow ambulance operators to meet any future ESN requirements such as enhancement of operational emergency processes and procedures. For example, the  3020 LifeX platform will provide a map-based view of the location of all ambulances, to provide an additional layer of resilience for the most critical emergency services.

“We are extremely pleased to be working with Frequentis to deliver the LifeX software. Delivering the largest ICCS in the UK will be a challenge. However, we are confident that Frequentis are the right provider to enable us to deliver a solution that will greatly assist the Ambulance Trusts’ dispatch capabilities. Realising the benefits of the new Emergency Services Network (ESN) is vital, and the flexibility inherent with LifeX will enable Trusts to transition to ESN whilst maintaining interoperable communications with other Trusts, Police and Fire” said Duncan Bray, head of programmes for the Ambulance Radio Programme.

Robert Nitsch, public safety director at Frequentis, said, “The Frequentis 3020 LifeX software platform was designed for the approach required by the UK Ambulance Trusts. The “private cloud” infrastructure, intuitive web-based front end and ability to integrate numerous third party systems means a single national solution can meet the specific needs of the individual Trusts. This brings the benefits of scale without compromising the individual’s needs.”

In 2015, the MPS, working in partnership with the Mayor’s Office for Policing and Crime (MOPAC) also signed a contract with Frequentis to prepare MPS for its adoption of ESN.

The system is intended to help guarantee that the MPS is ready to transition to ESN between mid-2017 and 2020, ensuring interconnection for the period of the handover.

“This first step in the MPS’ wider adoption of ESN places us in the vanguard of users addressing control room readiness and we look forward to working collaboratively with Frequentis towards a successful project delivery,"  said Commander David Musker, Emergency Services Mobile Communications Programme (ESMCP) lead at the MPS.

Once deployed, the Frequentis system will enable MPS users to handle over 5m  radio calls per month and operate on both the current Airwave system and ESN, within coverage areas throughout the period of transition.

Related articles:

London Mayor’s oversight committee considers ESN progress


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